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We are currently experiencing extremely high call and claim volumes and thank you for your patience as we work hard to reduce wait times.  

We know your member experience has not met the expected level of service for which we strive.  

We continue to add more call centre agents and claims processors to improve response times. Read our member update here

Results are updated every Thursday at 2pm ET. Due to fluctuating call and claim volumes, individual experiences may vary from what is displayed here. 

Emergency Travel Assistance average wait time: 0.9 minutes

Comprehensive Coverage average wait time: 3.5 minutes

Emergency Travel Assistance average processing time: 8 days

Comprehensive Coverage average processing time: 7 days