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We recognize that we are currently experiencing extremely high call and claim volumes and thank you for your patience as we work hard to reduce wait times.  

We know your member experience has not met the expected level of service for which we strive.  

We are adding more call centre agents and claims processors every day to improve response times. Read more here

Please visit this page again soon, as we are working to include call centre wait times here, in the near future.  

69 days
Last week's average processing time

57 Days
Prior week's average processing time

Results are updated every Wednesday.