We are currently experiencing extremely high call and claim volumes and thank you for your patience as we work hard to reduce wait times.
We know your member experience has not met the expected level of service for which we strive.
We continue to add more call centre agents and claims processors to improve response times. Read our member update here
1.2 minutes
Emergency Travel Assistance average wait time
3.3 minutes
Comprehensive Coverage average wait time
61 days
Emergency Travel assistance average processing time
78 Days
Comprehensive Coverage average processing time
Results are updated every Thursday at 2pm ET. Due to fluctuating call and claim volumes, individual experiences may vary from what is displayed here.
Emergency Travel Assistance average wait time: 2.1 minutes
Comprehensive Coverage average wait time: 3.4 minutes
Emergency Travel Assistance average processing time: 43 days
Comprehensive Coverage average processing time: 74 days