If you need to submit a claim, you can download and print a paper claim form from the Your forms page of the PSHCP Member Services website at welcome.canadalife.com/pshcp/forms.
Mail the completed paper claim form to:
MSH International – PSHCP
PO Box 4903 Stn A
Toronto ON M5W 0B1
They will process your claim as soon as they can.
MSH is available 24 hours a day, 7 days a week. For inquiries within North America, please call 1-833-774-2700 (toll-free). For international inquiries, please call 1-365-337-7427 (collect). Their phone numbers are also on the back of your PSHCP benefit card.
Members who have Supplementary coverage and have eligible out-of-province Emergency Benefit claims and members who have Comprehensive coverage and are living outside Canada may submit claims to MSH either through the MSH PSHCP Member PortalOpens a new website in a new window or by mail.
To submit out-of-province or out-of-country claims, plan members must have:
- Completed positive enrolment with Canada Life
- Provided consent to the release of their personal information
What are some of the services that MSH provides?
- Emergency Benefit While Travelling and Emergency Travel Assistance Services
- Case management while in the hospital
- Air ambulance arrangement
- Online claim submission
- Arrangement of billing and bill settlement
- Family assistance
- Return transportation
- Legal referrals
- Repatriation of remains
To submit a claim online, have your plan and certificate number available and visit the MSH PSHCP Member Portal.
How can you contact MSH?
1-833-774-2700Opens in a new window (toll-free)
1-365-337-7427Opens in a new window (collect)