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Keeping your personal information secure is important to us.  That is why we are introducing another layer of security to your PSHCP Member Services account through My Canada Life at WorkTM. This 2-step verification process is a fast and easy way to help protect your information. Learn more about the process.


Members who have Supplementary coverage and have eligible out-of-province Emergency Benefit claims and members who have Comprehensive coverage and are living outside Canada may submit claims to MSH either through the MSH PSHCP Member PortalOpens a new website in a new window or by mail.

To submit out-of-province or out-of-country claims, plan members must have:

  • Completed positive enrolment with Canada Life
  • Provided consent to the release of their personal information

What are some of the services that MSH provides?

  • Emergency Benefit While Travelling and Emergency Travel Assistance Services
  • Case management while in the hospital
  • Air ambulance arrangement
  • Online claim submission
  • Arrangement of billing and bill settlement
  • Family assistance
  • Return transportation
  • Legal referrals
  • Repatriation of remains

To submit a claim online, have your plan and certificate number available and visit the MSH PSHCP Member Portal.

How can you contact MSH? 

North America
1-833-774-2700 (toll-free)

1-365-337-7427 (collect)

Both numbers are available 24/7