During the Canadian Union of Postal Workers (CUPW) rotating labour disruption, Canada Life will continue to serve customers and process claims. Our mail service will operate as usual, however you may experience delays in mail service.

This page will be updated regularly to advise members of any process changes in the event of a prolonged labour disruption.

Go digital for continued service   

The good news is that Canada Life is ready to help ensure continued service during the labour disruption. Most requests can be easily completed online using your Member Services account through My Canada Life at Work™. This will ensure timely claim processing and reimbursements in the event of a strike. You simply need to sign into your plan-specific account, or if you don’t have one yet, it’s easy and quick to register online. Please note, the first time you sign in, you will need to provide your plan number and certificate number. 

By creating an online account, you can access the following digital services:  

• Receive timely direct deposits of your reimbursements  
• Submit claims  
• Access your benefit card(s) 
• Update your positive enrolment information, including your direct deposit information 
• Send in supporting documentation as requested by Canada Life 
• Contact Canada Life using the secure online chat or secure email from the Contact Us page 
• And more! 

As always, the Canada Life Member Contact Centre is available for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or for international inquiries (collect) at 1-431-489-4064, 8 am to 5 pm, ET.