As a result of the Canadian Union of Postal Workers (CUPW) labour disruption, Canada Life is unable to deliver outgoing mail or recieve incoming mail including statements, general correspondence and cheques until postal services have resumed.
Go digital for continued service
The good news is that Canada Life is ready to help ensure continued service during the labour disruption. Most requests can be easily completed online using your Member Services account through My Canada Life at Work™. This will ensure timely claim processing and reimbursements during the strike. You simply need to sign into your plan-specific account, or if you don’t have one yet, it’s easy and quick to register online. Please note, the first time you sign in, you will need to provide your plan number and certificate number.
By creating a Member Services account online, you can access the following digital services:
- Receive timely direct deposits of your reimbursements
- Submit claims
- Access your benefit card(s)
- Update your positive enrolment information, including your direct deposit information
- Send in supporting documentation as requested by Canada Life
- Contact Canada Life using the secure online chat or secure email from the Contact Us page
- And more!
As always, the Member Contact Centre is available for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or for international inquiries (collect) at 1-431-489-4064, 8 am to 5 pm, ET.
All outgoing mail will be delayed until the end of the labour disruption. This includes statements, general correspondence and cheques.
Most requests can be completed online in your Member Services account through My Canada Life at WorkTM. By creating an account, you can:
- Receive timely direct deposits of your reimbursements
- Submit claims online, provide copies of receipts and access your claims history
- Check your benefit coverage and balances
- Access your benefit card(s)
- Sign up for direct deposit
- Get notified when claims have been processed
- Access benefit details, claim forms and other important information
- Submit coordination of benefits claims between 2 Canada Life plans or submit the remaining balance of a claim already processed through another insurer
- Update your positive enrolment information, including your direct deposit information
- Search for providers
- Send in supporting documentation as requested by Canada Life
- Contact Canada Life using the secure online chat or secure email from the Contact Us page
If you haven’t registered for your Member Services account, sign up today! The first time you sign in, you will need to provide your plan number and certificate number.
You can upload your forms online to your Member Services account, courier them to us at your expense, or, if they’re not time sensitive, hold onto them until postal services resume.
Forms are available online on your Member Services account through My Canada Life at Work™.
Canada Life will stop sending items by mail a few days before a potential mail disruption. Some mail sent before a labour disruption may be held at a local postal facility if it was in transit when a labour disruption began.
Anything mailed to Canada Life once a disruption begins, will be held at a postal facility until the labour action is resolved. You can upload your forms online to your Member Services account, courier them to us at your expense, or, if they’re not time sensitive, hold onto them until postal service resumes.
You can view most important information online on your Member Services account through My Canada Life at Work. You can also go to the Contact us page from your Member Services account, where you can submit a question and receive a response by email.
There are 2 ways you can continue to submit claims:
- Submit your claims online through your plan-specific Member Services account through My Canada Life at Work or through the mobile app. Please note: If you are not already registered to receive claim reimbursements through direct deposit, there’s a 48-hour delay after setting up your information before you can submit your first claim.
- Where available, ask your provider if they can submit your claim electronically on your behalf. Some dental and health care providers may be able to submit claims for you.
Yes, however you will be responsible for covering the courier charges. You can courier your claims and any supporting documentation to the following locations:
Winnipeg
Winnipeg Benefit Payment Office
60 Osborne Street N.
Winnipeg MB R3C 1V3
Montreal
Montreal Benefit Payment Office
1350 Boul. Rene-Levesque West
Montreal, QC H3G 1T4
If you have signed up for direct deposit, no action is required on your part – you will continue to receive your reimbursements, as you have received them in the past.
If you are registered for a Member Services account through My Canada Life at Work, but have not provided your banking details, sign up for direct deposit by signing in to your account, go to Your profile and then select Banking*.
If you haven’t registered for a Member Services account through My Canada Life at Work, sign up today and be sure to register for direct deposit. To do so, go to Your profile and then select Banking*. Your claim reimbursement will be deposited directly into your bank account.
*Please note: If you are not already registered to receive claim reimbursements through direct deposit, there’s a 48-hour delay after setting up your information before you can submit your first claim.
If you choose to receive claim reimbursements via cheque, your claim reimbursement could be delayed until postal services resume.