Skip to main content

Your web browser is out-of-date. For the best experience, please update to a modern browser like Chrome, Edge, Safari or Mozilla Firefox.

Members of the Pensioners' Dental Services Plan (PDSP) are not eligible for the Canadian Dental Care Plan. PDSP members who choose to opt out of the PDSP can't opt back in. Exceptions may apply. For more information, visit the PDSP Rules.  

Home

Due to fluctuating call and claim volumes, individual experiences may vary from what is displayed here 1

Results are as of 12pm ET each business day.

Results are updated each Monday.

Average wait time: 18 seconds

Calls answered within 20 seconds: 89%

Average digital claims: 1 day

Average paper claims: 4 days

North America:  1-855-415-4414 (toll-free) Monday to Friday from 8 am to 5 pm, your local time 

International: 1-431-489-4064 (collect) Monday to Friday from 8 am to 5 pm ET

Please contact us:

TTY to Voice: 711

Voice to TTY: 1-800-855-0511

Monday to Friday from 8 am to 5 pm ET  

For English correspondence: 

Winnipeg Benefits Payments

PO Box 6025 Station Main

Winnipeg MB R3C 3C7

For French correspondence: 

Montreal Benefit Payments

PO Box 4592 Station A  

Toronto ON M5W 0L5 

Average wait times are only updated Mondays Claims submitted through your Member Services account on My Canada Life at Work Claims submitted by mail