Use your practice management software to submit claims, predeterminations and supporting documentation (file attachments) electronically to Canada Life.
Canada Life supports the following CDAnet transactions:
- Claim (01)
- Coordination of Benefits (COB) Claim (07)
- Claim Acknowledgement (11)
- Claim EOB (21)
- Claim Reversal (02)
- Predetermination (03)
- Predetermination Acknowledgement (13)
- Predetermination EOB (23)
- Request for Outstanding Transaction (04)
- Outstanding Transaction Response (14)
- Attachment (09)
- Attachment Response (19)
To use these transactions, make sure Canada Life (carrier ID 000011) is set up in your practice management software as CDAnet Version 4, TELUS Group B.
If you’re unable to submit electronically, please submit a paper claim using this dental claim form.
To view the status of a claim or predetermination visit providerConnectTMOpens a new website in a new window. Sign in to Secure Services and select Claims Information from the menu.
If you have questions about the claim or predetermination, call Canada Life at 1-800-957-9777Opens in a new window, Monday to Friday, 8 am to 8 pm ET.
To view your Canada Life statement, visit providerConnectTMOpens a new website in a new window. Sign in to Secure Services and select View Statements and Payments from the menu.
If you have questions about your statement, call Canada Life at 1-800-957-9777Opens in a new window, Monday to Friday, 8 am to 8 pm ET.
TELUS Health collects your banking information for Canada Life through the TELUS Health Registration PortalOpens a new website in a new window.
To view or edit your banking information, log in to your TELUS Health accountOpens a new website in a new window, click the Menu button, then select Banking information.
Here is the information you need to manage patient's Canada Life claims.